Refund & Cancellation Policy

2.1 How to Cancel

You can cancel your subscription at any time:

• Go to Settings → Billing → Cancel Subscription
• Or email us at billing@formuley.io

2.2 What Happens When You Cancel

When you cancel, you retain access to all paid features until the end of your current billing period. After that:

• Your account moves to the Free plan
• You can keep using the product within Free plan limits
• Paid-only features and higher limits stop at the end of the term
• Your data is NOT deleted and you can resubscribe anytime

2.3 Cancellation Timing

Cancellation requests take effect at the end of your current billing period. For example, if you cancel on day 15 of a monthly subscription, you retain access until day 30. We do not offer prorated refunds for unused time after cancellation.

3.1 Self-Serve Paid Plans

Self-serve monthly and annual plans are generally non-refundable after purchase or renewal. We only issue refunds for:

Paid access starts immediately when you subscribe or change plans. If applicable law gives you a withdrawal or cooling-off period for digital services, you expressly request immediate access and acknowledge that the right ends once paid access begins.

3.2 When Refunds Are Not Available

Refunds are generally not available for change of mind, unused time, downgrades, missed cancellations before renewal, unused features, or accounts suspended for Terms violations. Approved self-serve refunds are handled manually by the Formuley team and are full refunds only where policy or law requires one.

3.3 How to Request a Refund

To request a refund:

• Email billing@formuley.io with your account email, the charge date, and the reason for the request
• Include any relevant details such as the invoice number, error messages, or screenshots
• Approved self-serve refunds are issued manually in Stripe as full refunds only
• We will respond within 5 business days

3.4 Refund Processing

Approved refunds are processed within 5-10 business days. Refunds are issued to the original payment method. Depending on your bank, it may take an additional 5-10 business days for the refund to appear in your account.

3.5 Contract Plans

Enterprise and Education subscriptions are contract-specific. Their refunds, cancellation rights, pilots, and billing schedules are governed by the signed order form, purchase order, or other written agreement.

4.1 Upgrading

When you upgrade to a higher tier, the change takes effect immediately. You will be charged a prorated amount for the remainder of your current billing period, and your new rate applies at the next renewal.

4.2 Downgrading

When you downgrade to a lower tier, the change takes effect at the start of your next billing period. You retain access to your current tier's features until then. Downgrades do not receive prorated or partial refunds.

If your data exceeds the limits of the lower tier (e.g., more formulas than allowed), you will need to archive or delete the excess before downgrading.